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Payments Promo and Gift cards

I have a discount code. How do I use it?

You can enter any promotional codes you have in the basket. Enter the relevant number and click redeem. The total should then update. If the code doesn’t work please check that it is in date and you have the added the correct products to your basket to qualify for the discount.

If you have found a code on a ’money saving’ website, don’t be surprised if it doesn’t work, as most of these will have expired or will only be usable by certain people.

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I’ve got an item in my cart but can’t check out, why isn’t my payment processing?

This most likely means that the item is sold out. If it’s a popular release the product usually sells out quicker than it can be removed from the website. Alternatively, it could be an issue with the payment process, in which case, give our customer service team a ring and they will assist.

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What is Mastercard SecureCode?

As an extra layer of security, Maestro customers can now benefit from Mastercard SecureCode. For more information on Mastercard Securecode please read What is Mastercard SecureCode?

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Which methods of payments can I use?

You can pay using any of the following methods.

- Visa
- Visa Electron
- Mastercard
- Maestro
- American Express
- Paypal
- Klarna

We take security very seriously so you can rest assure when you enter any of your details they’ll be safe with us.

If you pay using Paypal, you will not be able to return items to Footpatrol stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.