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Delivery & Returns
Delivery & Returns
From Tuesday 1st November 2022 to Monday 23rd January 2023 our refund policy will be relaxed. This means refunds will be given at any time* during this period as long as the goods are accompanied with your despatch note. All other terms and conditions apply. *Please note that we are unable to process refunds in store between Monday 26th December and Wednesday 28th December 2022.
Can I return my order?
Not a problem, you can send any unwanted items back to us for FREE! Simply package your purchase with the order note,
attach the sticker found on our free returns label and hand it in to your preferred courier. Please remember to
ask for proof of postage. Alternatively, you can register your return on our portal HERE. No need for a printer!
How much will it cost to ship my item?
Standard Delivery - €4 2-7 working days.
Which courier do you use?
For deliveries we use DPD and Royal Mail for standard and DHL for express. A signature will be required on most deliveries.
What happens if I miss my delivery?
Our carrier delivers between 9am and 10pm, which may vary depending on the service selected and a signature is required.
There are a number of options available if you think you won't be in to sign for your order. We'll pass your e-mail address and mobile number (if provided) to Hermes or DPD and they'll provide you with information about your delivery by e-mail or text message the evening before.
Can I track my delivery?
Most orders are sent on a tracked service, so we’ll send you a tracking link by email along with other information about your order if available.
Can I change or add items to my order?
Unfortunately not. Once an order has been placed we cannot amend anything. If you realise an error has been made immediately after ordering, we would suggest tweeting us (@FootpatrolHelp) or asking via LiveChat if the order can be cancelled and refunded. You can then place the order again.
Can I change my address after ordering?
If you notice you have made a mistake in entering your house number or street name, please contact our customer care team via Twitter (@FootpatrolHelp) or Live Chat as soon as you can after the order has been made as we will always try and accomodate address updates. Sometimes this is not possible if too much time has elapsed between the order and the notification. Please note we cannot change PayPal addresses so please check these before ordering.
Is the site secure?
footpatrol.ie are committed to safeguarding your security and privacy. Your personal details and credit card details are treated as highly confidential and we endeavour at all times to respect your privacy.
When you input your credit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.
Any information that we request from you to process your order, register to the site or enter for the competition will not be passed on to parties outside footpatrol.ie.